Bell Captain

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bell Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience & your role will include key responsibilities such as:

•Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times
•Maintain a good working relationship with all Bellboys
•Maintain an awareness of guest profiles through the Opera guest profile system
•Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout
•Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
•Establish and control the duty roster in accordance with business needs
•Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries.

Environment, Health & Safety Responsibilities:

• To comply with all policies and procedures of EHS manual.
• Adopt work practices that support EHS programs.
• Take reasonable care not only for the safety of his/her own health but also for the safety of other people who may be affected by their conduct in the work place.
• Look for guidance for all new or modified work procedures.
• Make sure to report immediately any hazardous conditions, near misses and injuries to the supervisor.
• Must not intentionally place at risk the health or safety of any person in the workplace.
• Must be involved in training and other environment, health and safety activities where required.
• Handle / use all provided resources, facility and tools in a safe manner.
• Wear personal protective equipment as provided and instructed.
• Ensure to use equipment in compliance with appropriate guidance without intentional interference or misuse.

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training within the Front Office Department of a hotel. Good English communication skills along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven with an extremely proactive and ‘switched on’ personality and an outgoing and approachable character. You are passionate and with a pleasant and positive attitude, while possessing following additional competencies:

Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork