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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to the guests of our Centro branded properties.
As a Team Leader - Guest Services you are responsible to provide professional and multi skilled services to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:
•Supervise all Guest Service employees ensuring that guests are taken care of in a professional and friendly manner
•Maintain effective communication with all related departments to ensure smooth service delivery
•Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly
•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
•Ensure that every call is attended and greeted in a professional manner as per the Rotana Standard
•Verify all cashier closures of Guest Service Agents by the end of the shift for billing and attachment accuracy
•Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout
•Ensure all guest registrations are completed and correspond with Opera PMS guest information.
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate should be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You must work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
About This Company
The Cove Rotana Resort - Franchised
Hospitality & Accomodation Ras Al Khaimah, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/rasalkhaimah/thecoverotanaresortWith a serene beachfront location overlooking the azure waters of the stunning Arabian Gulf, The Cove Rotana Resort promises an unforgettable stay in Ras Al Khaimah. This desirable five-star retreat nestled in a tranquil inlet, which blends world-class dining, leisure and meetings facilities with Arabian charm, is the ideal destination for memorable family getaways or staycations and a popular accommodation choice for business travellers and corporate groups. The city centre, Ras Al Khaimah International Airport and major attractions are all conveniently close by. From our 204 stylish and cosy rooms on the resort hillside, which are ideal for couples or solo travellers, to our 78 luxurious villas with one, two or three bedrooms, some with waterside locations and perfect for families or groups of friends, our accommodation suits your needs and the occasion. With Nubian design influences, well thought-out living spaces and modern amenities, you will feel at home at our beautiful resort. From casual fine dining at Basilico Mediterranean Restaurant and a vast buffet of tempting global cuisine at Cinnamon all-day dining restaurant to laid-back meals, light snacks and refreshing drinks in a variety of inspiring locations at Breeze Bar & Lounge, Breakers Beach Bar & Lounge, Laguna Bay Bar and Sunset Pool Bar, our six dining experiences spoil guests for choice. Our in-room dining service is available 24 hours a day and just a phone call away. Enjoy some fun-filled family time, keep fit or simply relax and be pampered at The Cove Rotana Resort, which features a raft of leisure facilities for guests of all ages including a Bodylines Fitness & Wellness Club with a fully-equipped gym, separate spa facilities with seven massage rooms, two infinity pools and a children’s pool, a 600-metre private beach, water sports galore, a raft of fitness activities, from boot camp to boxing, and a Flipper's Kid's Club.