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Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our Guests, ensuring their stay will become a memorable experience.
General Duties and Responsibilities:
Receive each Guest call in a professional and friendly manner
Maintain effective communication with all related department to ensure smooth service delivery
Handle every query in a polite and courteous manner and exceed guest expectations
Ensure guests are greeted by name upon calling and as per the Rotana standards
Maintain an up to date knowledge of the Hotel and local services
Maintain an awareness of Guest profile through the Opera Property Management Software
Complete management’s long distance call vouchers and record them on the traffic sheet
Maintain the Guest wake up call sheet and deliver calls accordingly on time and as per Rotana standards
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
Pick up passport copies at the designated area
File all passport copies per day and hand it over to the concierge
Work with computer and scanner to send all the necessary information
Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when required
Develop of thorough knowledge of room rates, room locations and type of rooms
Attend daily briefing and provide feedback on the shift’s occurrences
Take messages for guests and colleagues as per Rotana standards
Environment, Health & Safety Responsibilities:
To comply with all policies and procedures of EHS manual.
Adopt work practices that support EHS programs.
Take reasonable care not only for the safety of his/her own health but also for the safety of other people who may be affected by their conduct in the work place.
Look for guidance for all new or modified work procedures.
Make sure to report immediately any hazardous conditions, near misses and injuries to the supervisor.
Must not intentionally place at risk the health or safety of any person in the workplace.
Must be involved in training and other environment, health and safety activities where required.
Handle / use all provided resources, facility and tools in a safe manner.
Wear personal protective equipment as provided and instructed.
Ensure to use equipment in compliance with appropriate guidance without intentional interference or misuse.
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Beach Rotana
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/abudhabi/beachrotanaAn award-winning city resort with a prime waterside location and an enviable selection of modern leisure, dining and business facilities, Beach Rotana Abu Dhabi is much more than a hotel; it is a one-of-a-kind destination. This iconic five-star property, which is popular among discerning business and leisure travellers, as well as UAE residents, is an urban retreat with something for everyone. It provides direct access to the shops, services and entertainment attractions at adjacent Abu Dhabi Mall and is just minutes from the new Central Business District and Abu Dhabi National Exhibition Centre (ADNEC). Cultural and leisure attractions are also close by, from Sheikh Zayed Grand Mosque, Qasr Al Watan at the Presidential Palace and The Louvre Abu Dhabi to the stunning Corniche, Saadiyat Island and Yas Island with its fun theme parks. With Abu Dhabi International Airport just a 30-minute drive away, Beach Rotana offers guests the luxury of convenience during their stay. Escape the bustle of city life at Beach Rotana Abu Dhabi, which embraces you in the warmth of traditional Arabian hospitality as you step inside the lobby. Feel at home and relaxed in our 565 rooms, suites and serviced apartments, furnished to the highest standards and indulging you with stunning waterside or city views. With 12 remarkable and eclectic dining experiences under one roof, Beach Rotana Abu Dhabi is a gastronomic destination like no other. From succulent seafood at our popular over-water restaurant Finz, freshly-made Italian fare at Prego’s, Indian fusion delights at Indigo and fine steaks at Rodeo Grill, to exotic French-Polynesian dishes at Trader Vic’s, authentic German cuisine at Brauhaus and American-Japanese favourites at Benihana and so much more, you are spoiled for choice. Cafés, lounges, beach bars and in-room dining are also part of our impressive culinary offering.