Closed or Expired Job Posting This job posting is closed or has expired and is no longer open for applications.
Upload
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Group Coordinator you are responsible to maintain effective communication on all group related matters to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:
• Co-ordinate and handle all group requirements and activities once the group contract has been established
• Maintain close relationship with group leaders and co-ordinate and finalize group requirements with them
• Set up booking in Opera and ensure that rate code / accounting instructions are properly set up and rooming list is entered correctly
• Build and maintain group files for arriving groups and ensure correct information is received for group profiles
• Create group summary files and distribute all group related information to all relevant departments
• Ensure that credit and billing instructions are clearly mentioned and supported
Skills
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experiences within the Reservation Department within a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiations skills are essentials. Computer literate and previous experiences with Opera are highly appreciated.
Knowledge & Competencies
The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy and possessing following additional competencies:
Understanding Hotel Operations
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Customer Focus
Adaptability
Effective Communication
Drive for Results
Job Details
About This Company
Media Rotana
Hospitality & Accomodation Dubai, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/dubai/mediarotanaSituated in the bustling precinct of Barsha Heights, Media Rotana is a luxury five-star hotel conveniently located close to Dubai’s many exciting leisure attractions and shopping malls, as well as key business districts including Dubai Internet City and Dubai Media City. Dubai Internet City Metro Station is within close walking distance, while the emirate’s two airports, Dubai International and Al Maktoum International are just a 20-minute drive from the hotel. Business and leisure travellers will appreciate the hotel’s 537 modern and spacious rooms and suites featuring modern technology and amenities, while Club Rotana, our hotel-within-a-hotel concept, offers discerning guests added luxury benefits and the finest personalised hospitality services, ensuring a truly memorable stay. From delectable dishes to traditional favourites, Media Rotana’s five specialty restaurants present diners with a wide range of culinary experiences and venues, with Italian, British and International options available, as well as happy hour promotions, theme nights and more. Media Rotana’s 16 contemporary and flexible meeting rooms make it a hugely popular destination for business seminars and corporate events, while the comprehensive array of leisure facilities available at Bodylines Fitness & Wellness Club, which include a fully-equipped gym, sauna, steam room and temperature-controlled swimming pool, provide a city sanctuary for guests seeking relaxation and rejuvenation during their stay. For families with young children, our Flipper’s Kids Club offers fun activities throughout the day.