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Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:
• Safe keep, record and collect all keys and papers held within the Housekeeping Office
• Ensure the sorting of all daily activity reports in the Housekeeping Office
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
• Update and maintain all housekeeping files
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
• Keep and maintain the cleanliness and tidiness of the Housekeeping Office
• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping
Skills
Education, Qualifications & Experiences
You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
DAMAC Hills 2 Hotel
Hospitality & Accomodation Dubai, United Arab EmiratesDamac Hills 2 is an Edge by Rotana managed property that is well located in Dubai’s thriving Damac Hills 2 community, close to golf courses, parks, lakes and malls, and just a short trip by road from the destination’s major attractions including Expo City Dubai, Global Village, IMG Worlds of Adventure, the Hamdan Sports Complex and The Sevens Stadium. Ideal for leisure, business or sports-focused trips, this stylish and contemporary three-star hotel is also near major hubs such as Dubai Studio City, Dubai Science Park, IMPZ, Dubai Production City, Dubai Silicon Oasis, Dubai Sports City, Dubai Outlet Mall, and Dubai Motor City, while Al Qudra’s desert, Duck and Swan Lake and cycling track are all within easy reach. Meeting the lifestyle needs of on-the-go guests, the 295 rooms and suites are thoughtfully designed to maximise space, light and efficiency, with each featuring smart technology and in-room entertainment, as well as modern classic furniture and interiors to enhance comfort and wellbeing. For dining on your doorstep, the Urban Bar Deli is open for breakfast, lunch and dinner, with eat-in and takeaway options available. Serving international dishes and featuring a casual bar, it is a popular spot for meetings and gatherings. Keep in shape at Bodylines Fitness & Wellness Club or take a dip in the two temperature-controlled swimming pools for adults and children. If you are travelling for business, there are four well-equipped meeting rooms for your convenience.