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Job Description
We are currently seeking for passionate and dynamic guest focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.
As an Learning & Development Officer you are responsible in assisting the Learning & Development Leader in managing the hotel’s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:
• Analyse colleague development needs in the hotel
• Develop annual hotel colleague development plans and prepare monthly reports
• Develop and maintain hotel’s colleague development library and co-ordinate acquisitions
• Consult with the Learning & Development Leader for the co-ordination of colleague development courses
• Conduct colleague orientation to the company and hotel and ensure that all colleagues receive appropriate orientation, a copy of their job description, a handbook and local guide and information on Human Resources services
• Co-ordinate with the Human Resources Department and Housing Supervisor to ensure all new colleagues are shown around the housing complex for orientation and receive information needed
• Oversee on the job training of new and existing colleagues
• Oversee re-development of colleagues
Skills
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with preferable minor experiences in a professional training environment and some knowledge in instructional methods and training techniques. You must have a good working knowledge of computers and the ability to navigate within a variety of software packages such as Excel, Word and PowerPoint along with excellent communication and presentation skills.
Knowledge & Competencies
The ideal candidate will be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all level of colleagues in a diverse environment, portray good customer service, interpersonal, team building and conflict resolution skills and posses following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
About This Company
Nour Arjaan by Rotana
Hospitality & Accomodation Fujairah, United Arab Emirates http://www.rotana.com/arjaanhotelapartments/unitedarabemirates/fujairah/nourarjaanbyrotanaNour Arjaan by Rotana, Fujairah offers deluxe hotel apartments that represent the height of elegant city living for short and long stay residents and travellers alike. Ideally located right in the bustling city centre amid Fujairah‘s rich cultural attractions and just five minutes’ drive to Fujairah open beach, this city hotel boasts unobstructed views of the Hajar Mountains and overlooks the Sheikh Zayed Grand Mosque. Offering 225 expansive suites each furnished with modern and elegant interiors, Nour Arjaan by Rotana brings all the comforts of home to ensure a treasured and memorable stay. Epitomizing the height of comfort, all suites benefit from a fully equipped kitchen that is fitted with microwave, countertop stove, fridge and freezer. To ensure a complete experience while visiting Nour Arjaan by Rotana, guests can relax and enjoy a number of its 5-star facilities. Keep fit at our Bodylines Fitness Centre, unwind by our rooftop child-friendly outdoor swimming or just savour in a selection of culinary delights in the all-day-dining restaurant, Murjan Café & Restaurant. A one of a kind in the area, Nour Arjaan by Rotana offers guests state-of-the-art facilities, five-star services and spacious suites fully equipped with all that one may need or want.