Closed or Expired Job Posting This job posting is closed or has expired and is no longer open for applications.
Upload
Job Description
We are currently looking for dynamic and self motivated Laundry professionals who want to move their careers forward.
As a Laundry Order Taker you are responsible to ensure that laundry service, required by our guest is met on time and with the highest possible standards, whereby your role will include key responsibilities such as:
•Receive messages with regard to laundry pick up, deliveries, charges and special requirements from hotel guests
•Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
•Ensure that guest services are met on time and that urgent requirements are done promptly
•Record all calls, room number, time of call and the name of the valet, who attended the call, in the logbook
•Receive outside guest and employee garments and pass them on for processing
•Inspect and sort cleaned items according to set procedures and make them ready for delivery or pick up after verifying they have been properly processed
•Mend all guest garments and ensure that all broken / missing buttons are replaced
•Record the laundry charges on the list and post the amount to guest account by using the micros machine
•Report any loss or damage of fixtures and equipment to the Laundry Manager
•Assist and replace the marker and assist supervisor with all paper work in the office
•Ensure the laundry is kept clean, neat and tidy
•Ensure that laundry employees are knowledgeable about hotel services and facilities.
Skills
Education, Qualifications & Experiences
You should ideally have a vocational training within the laundry operation and previous experience in a similar position. Good command of written and verbal English communication skills are essentials. Computer knowledge or knowledge on micros system is a definite plus.
Knowledge & Competencies
The ideal candidate will be customer driven and a courteous individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Al Bandar Rotana
Hospitality & Accomodation Dubai, United Arab Emirates https://www.rotana.com/rotanahotelandresorts/unitedarabemirates/dubai/albandarrotanaSituated on the north shore of Dubai Creek, the thriving waterway that runs through the heart of the city, Al Bandar Rotana is a five-star hotel with a prime waterfront outlook. Located on Baniyas Road in one of Dubai’s most prominent business districts, the waterside hotel is just a few minutes by road from the world’s busiest airport, Dubai International, as well as the Dubai World Trade Centre and the Diplomatic District. Major tourism attractions are on the property’s doorstep too, from mega malls to world-famous souqs. The new Al Seef destination is rooted in Dubai’s culture and heritage, with a charming atmosphere that fuses the heritage and modernity of the Emirate. The design-led Rise Dubai Creek Harbour development is also a short drive away, home to live music, DJ sets, movie screenings and unusual casual dining concepts. This modern, architecturally-striking property, features 190 uniquely-designed rooms and suites. Spacious, luxurious and featuring the latest amenities, options range from standard rooms to suites, ideal for business and leisure travellers and families visiting Dubai. Al Bandar Rotana also offers Club Rotana rooms with additional benefits including an Executive Lounge and personalised services. Guests are spoiled for choice with five dining options to suit every taste and occasion. From seasonal authentic food at Gusto Italian Restaurant to Morgan’s Bar & Restaurant, the only gastropub in the area, you are in for a real treat. For casual meals, all-day dining restaurant Salt & Pepper is just the ticket, while Vanilla Lobby Lounge is the place to enjoy tea, coffee and snacks. All outlets are complemented with a terrace overlooking stunning views of the Creek and Dubai’s skyline. Refreshing drinks and snacks can be savoured at The Deck Pool Lounge, while in-room dining is available around the clock.