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Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Reservations Manager you are responsible for managing the Reservations Department and promote a helpful and professional image to our guests, whereby your role will include key responsibilities such as:
• Give full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude and anticipate clients needs
• Be thorough with the application of room reservations and group reservations procedure
• Know the required operation procedures of Opera and maintain an awareness of guest profile through system
• Show complete product knowledge, understand rate structure and apply rate management
• Ensure all administration procedures are maintained to hotel and company standards
• Positively contribute to all the sales activities within the hotel and maximize sales opportunities
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and tallies with the computer and requests are confirmed to correctly and within 24 hours
Skills
Education, Qualifications & Experiences
You should have a degree within the hospitality field and minimum two years experiences in hotel reservations. You must be a computer literate and with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Knowledge & Competencies
The ideal candidate will be an outgoing ‘people person’, who enjoys leading from the front and being part of a winning team. You bring along a guest and service oriented attitude, backed up by a pro active approach and a strong drive for results when undertaking pro active initiatives in order to generate additional revenue, while possessing following additional competencies:
Understanding Hotel Operations
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Customer Focus
Adaptability
Effective Communication
Drive for Results
Job Details
Preferred Candidate
About This Company
Hala Arjaan by Rotana
Hospitality & Accomodation Abu Dhabi, United Arab Emirates http://www.rotana.com/arjaanhotelapartments/unitedarabemirates/abudhabi/halaarjaanbyrotanaStrategically located on Hamdan Street, Hala Arjaan by Rotana is a deluxe hotel apartment for business and leisure travellers. Situated in the heart of the business district, the hotel is within walking distance of some of the capital's most famous landmarks and attractions. Abu Dhabi Mall and the beautiful Corniche are a short walk from the hotel while Al Maryah Island and the iconic building of Cleveland Clinic Abu Dhabi are a stone's throw away. Major attractions at Yas Island are a short drive and travellers can reach Abu Dhabi International Airport in just 30 minutes. Hala Arjaan by Rotana has 166 rooms featuring comfortable furnishings and modern conveniences fulfilling guest's expectations. Choose to check-in to one of the six categories of rooms nestled in 19 floors with perks like free Wi-Fi access, plush bedding and marble bathrooms. Every room includes a spacious fully equipped kitchenette for the comfort of the long as well as short staying guests. From local favourites to oriental classics, the culinary spread at The Gallery restaurant is enticing. The restaurant is a trendy all day dining offering buffet breakfast and an appetizing a la carte menu for lunch and dinner. The state-of-the-art Bodylines Fitness and Wellness Club is a haven for relaxation. The recreation centre includes a temperature controlled swimming pool, sauna and steam room along with Aquarius Pool Cafe where snacks and mocktails can be ordered.