Telephone Operator

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:

• Pick up passport copies at the designated area

• File all passport copies per day and hand it over to the Concierge

• Work with computer and scanner to send all the necessary information

• Receive each guest call in a professional and friendly manner

• Maintain effective communication with all departements to ensure smooth service delivery

• Handle every query in a polite and courteous manner and always strive to exceed guest expectations

• Ensure Guests are greeted by name upon calling as per Rotana Standards

• Maintain an up to date knowledge of the Hotel and local services

• Maintain an awareness of Guest profile through the Opera Property Management Software

• Complete management’s long distance call vouchers and record them on a traffic sheet

• Maintain the Guest wake up call sheet and deliver wake up calls accordingly on time and as per Rotana Standards

• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

• Take messages for Guests and Colleagues as per Rotana Standards

• Prioritize and perform accordingly to ensure that data’s are handled immediately with speed and efficiency

• Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when required

• Develop of thorough knowledge of room rates, room locations and type of rooms

• Attend daily briefing and provide feedback on the shift’s occurrences

• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment

• Comply with the hotel environmental, health and safety policies and procedures

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job

Recognizing Differences

Customer Focus

Teamwork

Taking Responsibility

Customer Focus

Adaptability