Front Desk Executive

Job Summary:
As a Front Desk Executive at Onyx Residences by Rotana, you play a crucial role in ensuring the smooth operation of the Residence's front desk activities. You will be responsible for providing exceptional customer to guests, assisting with long-term tenants, handling tenants' inquiries and requests, and maintaining an organized welcoming front desk area.

Job Responsibilities:
- Greet guests with a warm and friendly demeanor, create a positive first impression, and provide outstanding customer service throughout their stay
- Handle guest check-ins and check efficiently, ensuring accurate documentation of personal and payment details
- Assist guests with inquiries, providing information about the hotel, local attractions, and services available
- Address and resolve guest complaints and issues swiftly and professionally, ensuring guest satisfaction at all times
- Coordinate with other hotel departments to fulfil guest requests, such as room service, housekeeping, and maintenance
- Maintain the front desk area clean, organized, and presentable at all times
- Keep a record of room and guest accounts, adhering to strict confidentiality guidelines
- Process payments and maintain a cash float, ensuring accuracy in transactions
- Assist in the implementation of hotel policies and procedures, ensuring compliance with company standards
- Keep up-to-date knowledge of hotel, services, and promotions to effectively assist guests

Candidate Requirements:
- Previous experience in a similar role in the hotel industry is preferred
- Excellent customer service skills and a friendly, approachable demeanour
- Strong verbal and written skills are a)
- to work, while maintaining attention to detail
- Strong problem-solving skills and the ability to handle difficult situations with professionalism and composure
- Proficient in using hotel software and computer systems for check-ins, check, and guest inquiries
- Flexibility in working shifts, including weekends and holidays
A high school diploma or equivalent qualification is required. A degree in hospitality or a related field is a plus.

Skills:
1. Excellent communication skills: front executive needs to have exceptional verbal and written communication skills effectively guests, answer phone calls, and respond to emails.
2. organizational skills: The ability stay and multitask is crucial for a front desk executive. They should be able to manage a range of tasks, such as coordinating schedules, handling reservations, and processing check-ins and check-outs.
3. Customer service oriented: A front desk executive should have a friendly and approachable demeanor, providing a warm and welcoming experience to guests. They should be able to handle guest complaints or concerns professionally and efficiently.
4. Problem-solving skills: Front desk executives often face various challenges and unexpected. It is important for them to be able to think quickly on their feet and find solutions to any issues that may arise.
5. skills: Proficiency in computer systems, including reservation software, email, and basic office applications, is essential for a front desk executive to manage guest information, process payments, and maintain records accurately.
6. Attention to detail: A front desk executive should possess strong attention to detail ensure recording information, handling cash transactions, and managing room assignments.
7. Multilingual ability: In the hospitality industry, being able to communicate in multiple languages can be a valuable asset. Having proficiency in languages commonly spoken by guests can enhance the guest experience.
8. Conflict resolution skills: Dealing with difficult situations or challenging guests may require front desk executives to have strong conflict resolution and de-escalation skills.
9. Time management: Front desk executives often work in a fast-paced environment with multiple responsibilities. The ability to prioritize tasks manage effectively is essential to ensure smooth operations.
10. Professionalism: desk executives are often the first of guests, and as such, they should maintain a professional appearance and demeanor at all times. This includes being punctual, reliable, and maintaining confidentiality when handling guest information.