Security - Security Supervisor

We are currently seeking enthusiastic, dynamic and committed Security Professionals who want to move their career forward.

As a Security Supervisor  you are responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets, whereby your role will include key responsibilities such as:
- Advise management in improving and carrying out policies in accordance with security and institutional, state and legal regulations
- Ensure that all hotel areas and the complete property are adequately secured at all times
- Direct preparation and distribution of written and verbal information to inform managers, employees and others of security policies, procedures and practices
- Manage the design and development of specialized training to guide security officers and others through security decisions and actions
- Represent the hotel in formal meetings with outside organizations on matters dealing with security and protective services
- Ensure that all allegations of the crime and other incidents are investigated and recorded
- Prepare annual security goals
- Be familiar with the anti-terrorist and bomb threat prevention procedures in order to manage the team with prompt assistance in case of an accident, fire or other emergency
- Follows up with the banqueting/Front Office Department regarding events and VIP arrivals.
- To fill in maintenance requests.
- Coordinates with the Local Police, CID should there be a need.
- Checks the property daily for any damage, incidents, etc.
- Attends to Guest’s needs and solving problems.
- Patrols and guards all of the hotel’s areas.
- Guards entrance and exits.
- Submits reports to the Lobby Manager i/c Security daily.
- Monitors designated areas on the closed CCTV.
- Ensures that Fire Exit doors are kept free of blockage at all times.
- Ensures that fire and safely equipments are in their right places.
- Ensures that doors, windows and gates that are supposed to be - locked are indeed locked.                        - Checking staffs who are taking out Hotel’s belongings and checks if they have a pass.
- Checking all gate passes for hotel equipments.

Education, Qualifications & Experiences

You should ideally be a certified Security Professional with previous experiences preferably with a hotel security or a similar security branch background. Additional certifications like CPR, First Aid, BHV or the use of AED (Automatic External Defibrillator) are a definite plus. A good command of English and Bosnian in both written and spoken and to follow safety and security rules and procedures without compromises at all times are essential.

Knowledge & Competencies

The ideal candidate will be hands-on with a positive, proactive and determined attitude. You will thrive through working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

- Adaptability

- Customer Focus

- Drive for Results

- Effective Communication

- Planning for Business

- Supervising Operations

- Supervising People

- Teamwork

- Understanding Differences

- Understanding Hotel Operations