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Job Description
We are currently looking for dynamic, and self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
Palma Bay Rotana
The 4 star resort is set on the spectacular Egyptian Mediterranean coast on the Al Alamein road and is in close proximity to the burgeoning New Al Alamein city. The resort overlooks the Marina Lake on one side and the sea on the other side. Our uniquely-designed 176 rooms ranging from standard, 1, 2, 3 bedroom suites offer guests convenience and comfort and reflect the resort’s beach-side setting. Dining facilities include a lobby café, an all-day dining restaurant serving breakfast, lunch and dinner and a rooftop grill with shisha. When it comes to the resort’s leisure facilities, guests can enjoy the beach, 2 outdoor swimming pools with a pool bar offering drinks and bites as well as a fully-equipped health club. The resort also offers a meeting room, ideal for small business groups.