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Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As an Assistant Housekeeper you are responsible to manage and lead the team of the housekeeping operation towards achieving the departmental goals and objectives by ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as:
• Plan the monthly roster of coordinators, senior supervisor and floor supervisors
• Carry out the yearly EPDR for his / her direct subordinates
• Perform disciplinary action or dismissal cases of employee under his / her charge
• Monitor and guide new team member
• Coordinate and monitor Preventive Maintenance Program
• Plan and ensure the clearings of annual leave / public holiday are up dated on timely basis
• Carry out departmental induction for all trainees and housekeeping new team member
• Up date the job descriptions for all direct subordinates as and when required
• Identify training needs for areas of improvement in the department
• Review and recommend more effective cleaning methods, materials and agents on a periodic basis
• Inspect personal grooming, uniform tidiness and cleanliness for the employees
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in a similar role. Excellent written and verbal English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literate and knowledge in Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You demonstrate initiatives at all times and lead and support your subordinates by example and with a hands on approach. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
Preferred Candidate
Babylon Rotana
A five-star haven in one of Baghdad’s most desirable districts, Babylon Rotana is suitable for both long- and short-term staying guests. With a prime location next to the green zone, close to the banks of the famous Tigris River and just 30 minutes’ drive from Baghdad International Airport, this hotel offers guests convenience and comfort in the heart of downtown Baghdad in a free alcohol environment. Vibrant souks and bazars and many of the city’s top attractions are just a short drive away from the hotel, which is ideal for guests looking to make the most of their leisure time during their stay. Extensive measures have also been taken to make it the most secure hotel in the downtown Baghdad area. The hotel features 284 spacious and modern rooms and suites with amazing views of Baghdad’s skyline and the majestic Tigris River. An icon in its own right, Babylon Rotana’s striking pyramid design and expansive gardens pay homage to the Babylonian heritage of the city. Considered one of the city’s top dining destinations, the hotel presents four enticing dining venues and an unrivalled range of authentic regional and international cuisine, with both indoor and outdoor seating areas. Enjoy a light meal and coffee at Al Yasmine Lobby Lounge, experience a casual dining of our top menu picks of shawarma and shisha at Babylon Village, global flavours and Iraqi favourite dishes at the all-day dining restaurant, Shanashil Restaurant or a wide range of international dishes, refreshments and shisha at Al Shorfa Lounge where the hotel gardens are a picture perfect backdrop. For meetings, events, conferences and weddings, our flexible and fully-equipped venues, including a ballroom, can host up to 600 guests, while our leisure facilities spoil you for choice and promise fun and relaxation. Take a dip in our two Olympic-size pools, work out in the fitness centre, get competitive on the tennis courts or be pampered in our spa.