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Job Description
We are currently looking for dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.
As a Head Waiter/ Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s
• Monitor duty schedules for the respective team
• Ensure the proper appearance and grooming of assigned employees
• Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available
• Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being
• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel
• Contribute to meet and maximize the monthly revenue budget for the respective outlet
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.
Knowledge & Competencies
The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
Erbil Rotana
Conveniently located ten minutes away from Erbil International Airport in the midst of the Fairground and business centers yet uniquely adjacent to the English and Italian villages while overlooking the breathtaking Sami Abdul Rahman park; one of the largest parks in the Middle East. The hotel’s exceptional location gives an opportunity to explore touristic sites such as the historical “Citadel” and downtown bazaars, making Erbil Rotana convenient for the business and leisure travelers. The five-star hotel is designed in a vibrant modern style offering an impressive experience in its 201 contemporary and spacious rooms and suites overlooking the stunning skyline view of the breathtaking Sami Abdul Rahman Park or our fascinating outdoor swimming pool. 5 international restaurants with mesmerizing food adhering to all tastes and served by friendly, professional and efficient staff. In addition to state of the art 7 fully equipped meeting & events venues with flexible seating plans to accommodate all requests. Soothe your cares away with the wide array of treatments at Bodylines Fitness & Wellness Club. A fully equipped gymnasium, separate male and female Sauna and Steam room. An option of an outdoor relaxation at the swimming pool surrounded by natural greenery.