Concierge

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

In the role of Concierge, you will be the trusted guide and personal host for our guests, delivering warm, attentive, and intuitive service that transforms every moment into “Treasured Time”. With your deep knowledge of the destination, passion for hospitality, and commitment to excellence, you will create meaningful connections by anticipating guest needs, personalizing experiences, and crafting unforgettable memories. Your role is central in ensuring each guest enjoys a seamless and enriching stay from arrival to departure.

Your role will include key responsibilities such as: 

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival and offered assistance at all times
• Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries
• Supervise the activities of the Concierge Team, ensuring that the guest luggage is carried from arrival point to room and from room to departure point upon checkout
• Handle all messages, mail and packages for guests, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
• Establish and control the duty roster in accordance with business needs and ensure the department is manned at all times

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven with an extremely proactive and ‘switched on’ personality and an outgoing, charismatic and approachable character. You are passionate and with a positive, flexible ‘can do attitude’ who’s hands-on and leads his team by example and thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Adaptability

Customer Focus

Recognizing Differences

Taking Responsibility

Teamwork

Understanding the Job