Front Desk Manager

Job Summary:
We are looking for a Front Office - Front Desk Manager to oversee the reception area of our establishment and ensure that clients and visitors receive a warm welcome and efficient service.

Job Responsibility:
1. Manage the front desk operations including handling phone calls, directing visitors, and responding to inquiries.
2. Supervise the front office staff and provide training and support as needed.
3. Maintain a tidy and organized reception area.
4. Handle customer complaints or issues in a professional and efficient manner.
5. Ensure compliance with company policies and procedures.

Candidate Requirements:
1. Previous experience in a similar role.
2. Excellent communication and interpersonal skills.
3. Strong organizational and multi-tasking abilities.
4. Proficiency in Microsoft Office and office equipment.
5. Ability to handle stressful situations with calmness and professionalism.

Skills:
1. Excellent customer service skills
2. Strong communication and interpersonal abilities
3. Proficiency in property management systems
4. Leadership and team management capabilities
5. Problem-solving and conflict resolution skills
6. Multitasking and organizational skills
7. Attention to detail and accuracy
8. Knowledge of front office operations and procedures
9. Ability to handle difficult situations with professionalism
10. Proficient in Microsoft Office suite and other relevant software