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Job Description
Job Summary:
We are seeking a friendly and customer-oriented Front Desk Agent to join our team. The Front Desk Agent will be responsible for providing exceptional guest service, managing reservations, and assisting with various administrative tasks.
Job Responsibility:
- Greet guests in a professional and friendly manner upon arrival
- Check guests in and out of the hotel efficiently
- Respond to guest inquiries and provide information about hotel facilities and services
- Process reservations, cancellations, and room assignments
- Handle guest complaints and resolve issues in a timely and effective manner
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as answering phones, processing payments, and managing guest requests
Candidate Requirements:
- High school diploma or equivalent
- Proven experience in a customer service role
- Excellent communication and interpersonal skills
- Proficient in MS Office and hotel management software
- Ability to work well under pressure and in a fast-paced environment
- Strong attention to detail and organizational skills
- Ability to work a flexible schedule, including evenings and weekends
Skills
Skills:
Customer service
Communication skills
Multitasking
Attention to detail
Problem-solving
Organizational skills
Time management
Computer skills (MS Office, reservation systems)
Professionalism
Conflict resolution
Job Details
Preferred Candidate
Gefinor Rotana
Centrally located in Hamra area, the newly renovated five-star property is part of Beirut’s rich tapestry. Whether you’re here for leisure, business, or medical tourism, we make it easy for you: Vibrant Rue Hamra is just moments away. Beirut’s banking and business sector, including Seaside Arena – are nearby. Renowned medical centers – AUBMC, CMC, Najjar, Trad – are right on our doorstep. The hotel’s two entrances provide easy access to the vibrant areas around the property. The main entrance is open 24 hours and the residence entrance opens daily from 11 am until 7 pm. Sea view or cityscape? Either way, all our 163 rooms are charming and spacious. There are stylishly furnished apartments and luxurious suites. Our service reflects the local culture: warm and welcoming, with our personal touch. Club Rotana dedicates six floor to our business travelers. A great stay needs great food. Explore appetizing cuisine at our three restaurants or from our in-room dining facility. Olive Garden Restaurant & Terrace offers alfresco dining – entertainment and themed evenings is a regular feature. We’ve got your events covered: 12 meeting spaces and a Grand Ballroom make Gefinor Rotana the perfect venue. Relax at the rooftop temperature controlled Aquarius Pool all year long, stay fit at our Bodylines Fitness & Wellness Club or enjoy a relaxing therapeutic massage.