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Job Description
We are currently seeking for passionate and dynamic guest focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.
As an Learning & Development Officer you are responsible in assisting the Learning & Development Leader in managing the hotel’s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:
• Analyse colleague development needs in the hotel
• Develop annual hotel colleague development plans and prepare monthly reports
• Develop and maintain hotel’s colleague development library and co-ordinate acquisitions
• Consult with the Learning & Development Leader for the co-ordination of colleague development courses
• Conduct colleague orientation to the company and hotel and ensure that all colleagues receive appropriate orientation, a copy of their job description, a handbook and local guide and information on Human Resources services
• Co-ordinate with the Human Resources Department and Housing Supervisor to ensure all new colleagues are shown around the housing complex for orientation and receive information needed
• Oversee on the job training of new and existing colleagues
• Oversee re-development of colleagues
Skills
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with preferable minor experiences in a professional training environment and some knowledge in instructional methods and training techniques. You must have a good working knowledge of computers and the ability to navigate within a variety of software packages such as Excel, Word and PowerPoint along with excellent communication and presentation skills.
Knowledge & Competencies
The ideal candidate will be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all level of colleagues in a diverse environment, portray good customer service, interpersonal, team building and conflict resolution skills and posses following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
Preferred Candidate
Raouché Arjaan by Rotana
Raouché Arjaan by Rotana extends skyward, overlooking the clear blue sea. The 4-star hotel is perfect for a break by the coast while staying within the bustling city. The world-renowned Pigeon Rocks are just steps away. The short distance to Downtown Beirut, the BIEL exhibition center, and bustling Rue Hamra, also makes it ideal for business people. A shuttle leaves daily to Beirut Souks and the airport is a mere 15 minutes away. Apartment, studio or suite? There are 175 to choose from, all are stylishly spacious; some have a kitchenette for that self-contained home experience. Long or short stay, the hotel’s service has a ‘can-do-attitude.’ Nothing is too much for our guests. All you need to do is ask. The mouth-watering cuisine from our three venues is as iconic as the location. There’s also our in-room dining facility too. Head to the Aquarius Pool Bar & Terrace on the rooftop, mingle with glitterati at the Bella Vita Café & Terrace, or dine all day at Murjan Restaurant & Terrace. The spacious meeting and event rooms have natural light, and the hotel facilities are available for use, to ensure a successful event. The rooftop pool on the 17th floor overlooks the Mediterranean. There’s a gym too, where our trained professionals at the Bodylines Fitness & Wellness Club will be right by your side.