Front Office - Lobby Ambassador

• Offer consistently professional, friendly, warm and engaging service
• Be available for Guests at all times as a point of contact
• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
• Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door
• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
• Maintain effective communication with all related departments to ensure a smooth service delivery
• Proactively meet arriving guests at the main entrance and once they exit their transportation
• Proactively offering all guests entering the lobby assistance
• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
• Deal promptly, efficiently and pleasantly with any queries
• Be aware of all special offers, promotions, and packages at the hotel to promote to guests
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality

with an outgoing, charismatic and approachable character. You have good interpersonal skills and be

smart in appearance and well groomed, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork