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Job Description
Job Summary:
As a Guest Services Officer you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience.
General Duties and Responsibilities:
- Maintain an up to date knowledge of Hotel information and local services, including operating hours, promotions, events, attractions and any allied information
- Elicit Guest feedback and preferences, regarding Hotel services and ensure action is initiated on the same to maximize Guest satisfaction
- Monitor Guest service personnel to ensure maximum Guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Handle Guest complaints and assist in maintaining smooth relationships between management and Guests by resolving problems arising from Guest complaints and attending to their requests or queries with dispatch immediately
- Responsible for an efficient, clean, safe and hygienic upholding of all Front Office areas
- Assure compliance and coordination of Guests needs, requests and personal preference
- Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards
- Ensures all arriving Guests being escorted to the rooms and make introductions and proper explanation of the Hotel facilities, Guests rooms and fire exits
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
Skills
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Understanding Hotel Operations Planning for Business Understanding Differences Customer Focus |
Effective Communication Teamwork Supervising People
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Supervising Operations Adaptability Drive for Result |
Job Details
About This Company
Salalah Rotana Resort and Spa - Franchised
Hospitality & Accomodation Salalah, Oman https://www.rotana.com/rotanahotelandresorts/oman/salalah/salalahrotanaresortEnjoy authentic Omani hospitality and five-star luxury at the stunning Salalah Rotana Resort. Situated just 35km from Salalah International Airport and overlooking the beautiful turquoise waters of the Indian Ocean, it is the perfect place for guests looking to relax and unwind, while nearby attractions include the UNESCO World Heritage-listed Al-Baleed Archaeological Park, the famous Sultan Qaboos Mosque and many museums and cultural landmarks. The resort’s 422 deluxe guestrooms and suites feature a comprehensive range of modern amenities suiting the needs of business and leisure travellers, including families. Choose from a range of accommodation options providing prime views overlooking the beach, manmade canals or beautiful gardens, ensuring an unforgettable experience. Salalah Rotana Resort's five incredible dining venues showcase the finest local and international flavours. Go on a global culinary journey at Saffron, our all-day dining restaurant; dine on delicious Arabian-inspired fare at The Beach Bar & Restaurant; relax by the beach with a refreshing drink at Coco-Shack Beach Bar, or take a gastronomic tour of the Far East at Silk Road, our signature restaurant. For friendly get together or casual business meetings, Arabesque Lounge & Terrace serves up a delicious menu of light snacks and hot and cold beverages, or share a private romantic meal with your loved one on the beach with your own personal butler tending to your every requirement. Salalah Rotana Resort's comprehensive range of conference facilities comprise four high-tech, flexible meeting rooms equipped with the latest audio-visual technologies, as well as the spacious Al Hajar Ballroom. For the ultimate leisure experience, Bodylines Fitness & Wellness Club features world-class facilities including a fully-equipped gymnasium, two swimming pools, two tennis courts, saunas and steam rooms while Zen the spa is the place to relax or rejuvenate. Young guests can have fun at Flipper’s Kids Club.