Closed or Expired Job Posting This job posting is closed or has expired and is no longer open for applications.
Upload
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As an Assistant Reservations Manager you are responsible to promote a professional image to the client with an effective communication on all reservation related matters to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:
• Ensure all administration procedures are maintained to hotel and company standards
• Maintain during the reservation process of groups a close relationship with group leaders and co-ordinate and finalize all requirements with them
• Possess thorough knowledge of current rates and promotions and promote, upsell and cross sell at all times
• Understand the hotel credit policy and ensure it is applied while making group reservations
• Positively contribute to all the sales activities within the hotel and maximize sales opportunities
• Anticipate clients needs and ensure that credit and billing instructions are clearly mentioned and supported
• Ensure all reservations and requests are confirmed within 24 hours
Skills
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experience within the Reservation Department of a hotel. Excellent written and verbal English and Arabic communication skills and strong interpersonal and negotiation skills are essential. Computer literacy and previous experience with Opera is highly recommended.
Knowledge & Competencies
The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy and possessing following additional competencies:
Understanding Hotel Operations
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Effective Communication
Adaptability
Customer Focus
Driving for Results
Job Details
City Centre Rotana Doha
City Centre Rotana is a 5 star hotel located in the heart of Doha, connected to City Center Mall and mere steps from the new Doha Exhibition and Conference Centre. The hotel is nestled in the key business and commercial district of West Bay and just 30 minutes’ drive from the new Hamad International Airport. The perfect choice for both business and leisure traveler. An elegant hotel with 381 guest rooms, suites and apartments spread over 47 floors. Each contemporary room features floor to ceiling windows that have exceptional view of the sea and city skyline. The hotel features the iconic Club Rotana Lounge on the 24th floor, which is a hotel within a hotel delivering an outstanding and personalized hospitality experience. Guests are spoilt for choice with 7 distinctive dining venues that set the hotel apart as a destination in itself. For conferences, exhibitions, meetings, weddings and social events the hotel offers an extensive range of multi-functional meeting and event spaces. Bodylines Fitness & Wellness Club, offers a fully equipped gym, massage treatments, outdoor terrace and swimming pool. City Centre Rotana Doha is bringing Rotana’s distinctive brand of hospitality to Qatar.