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Job Description
We are currently looking for dynamic, and self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
Sedra Arjaan by Rotana
With a prime location on Doha’s iconic Pearl Island, surrounded by the calm turquoise waters of the Arabian Gulf and close to Medina Centrale’s outdoor retail precinct, cinemas, cafés and restaurants, Sedra Arjaan by Rotana is a convenient urban retreat for leisure travellers and long-stay visitors. The hotel nestled at the heart of the Porto Arabia’s marina’s extensive retail, entertainment and dining facilities, immersing guests in the island’s vibrant lifestyle, and is close to the West Bay business district, as well as popular attractions such as Katara Cultural Village. Sedra Arjaan by Rotana features 250 spacious hotel apartments with options to suit all requirements including studios, one-, two- and three-bedroom units and penthouses. Every apartment features a fully equipped kitchen, modern amenities and furnishings to guarantee a comfortable stay, complemented by Rotana’s signature warm and friendly hospitality. With full hotel services provided, our accommodation is ideal for families, tourists and groups exploring Doha, as well as guests residing in the city who appreciate a home-away-from-home environment. A tempting selection of indoor and outdoor dining venues are within a short walk of Sedra Arjaan by Rotana, offering guests a wide range of cuisines and experiences at breakfast, lunch and dinner. Choose from modern cafés, fast food outlets, ice-cream parlours and restaurants serving Italian, Asian, Lebanese delicacies and more. Guests can make the most of their leisure time with a dip in the two outdoor swimming pools (one for adults and one for children) or a workout in the separate male and female fitness rooms. Parents can enjoy a relaxing moment in the outdoor Jacuzzi while their young ones explore the kids’ play area. Parking is available for all guests.