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Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Centro Capital - Doha
Hospitality & Accomodation Doha, Qatar https://www.rotana.com/centrohotels/qatar/doha/centrocapitaldohaConveniently located in Bin Mahmoud district on Al Jazeera street, Centro Capital Doha is surrounded by Villaggio Mall, Souq Waqif and City Centre Mall, in addition to major commercial centres, local/traditional markets. The Centro ethos is highly distinctive and is expressed through its contemporary architecture and unique living space, embodying the personality of an executive hotel. While dramatic exteriors reflect Centro's present-day style, its crisp and modern interiors provide essential requisites and advanced technologies. Centro Capital Doha offers an all-day-dining outlet serving a delicious array of international food for breakfast, lunch and dinner, a hotel bar that serves as an ideal venue for a casual get together over a cup of coffee or a refreshing cocktail, and an innovative 24-hour grab and go dining concept allowing guests to enjoy tasty food, drinks and quick snacks. Centro Capital Doha has 2 well-equipped meeting rooms which are designed to appeal to the new genre of executives who value effective solutions and efficient amenities. Whether your idea of unwinding is doing a few laps in a sparkling pool or pounding away on a state-of-the-art treadmill, Centro’s fitness options will suit every need. The architectural feel of the space will energise and relax you after an exhilarating workout or a refreshing swim in the stunning rooftop pool. Centro’s the perfect place to catch some rays and enjoy a relaxing drink.