Learning and Development Manager

• Plan the various development activities by conducting a training needs analysis and preparing the 6-month Learning & Development Plan according to the Managing Colleague Development process.
• Implement the 6-month Learning & Development plan by conducting or overseeing the rollout of various Off-job training programmes.
• Review the success of the 6-month Learning and Development plan by using various metrics to monitor and evaluate the ‘Return of Expectations’ of the development programmes i.e. colleague satisfaction survey, guest satisfaction survey, mystery guest report, financial figures, retention rate, accreditation results, etc…
• Organize and conduct new colleagues’ on-boarding activities as per Rotana guidelines.
• Maintain the required attendance/certification percentage of all Off-Job Training programmes.
• Develop the Departmental Training team by providing the required accreditation, organizing on-going meetings and coaching them in the preparation and implementation of their 6-month Learning & Development plans.
• Monitor the quality of On-Job training by attending departmental training sessions and giving feedback on performance.
• Monitor the quality of performance certification for new joiners.
• Carry out departmental Learning & Development standard reviews with each Departmental Training Coordinator in line with Rotana guidelines.
• Ensure relevant departments have up to date Standard Of Performance (SOP) manuals. Guide and coach in the production of the same.
• Compile the Learning & Development department’s budget according to the business needs.
• Compile and follow-up on the action plan resulting from the hotel Learning & Development Standards Review, conducted every year by the Corporate Office.
• Conduct or outsource development activities for the managerial level according to needs identified in the performance reviews or operational requirements.
• Lead the implementation of various Learning & Development activities such as Knowledge Is Power, Best Practice Input, Knowing Me Knowing You and Rotana Earth support initiatives.
• Produce the monthly Learning & Development calendar and report within the agreed deadlines.
• Use the company’s communication channels like MyRotana and Rotana Insight to update and communicate information.
• Maintain the Colleague Development Records of the management team.
• Manage various development activities such as cross-training, hosting interns, and where applicable, TAROT participants.
• Recruit Interns and External Trainees in line with the company policy.
• Establish a library of books, videos, journals and audio-visual materials to assist trainers in their training programmes and for the colleagues’ personal development.
• Promote efficiency, confidence, courtesy and high standard of social skills.
• Always display a pleasant manner and positive attitude and promote a good company image to guests and colleagues.

The ideal candidate should have three years managerial experience in a professional training environment with expertise in instructional methods and training techniques including needs analysis, learning theory, group and individual training techniques, as well as training evaluation. He must have a good working knowledge of computers along with excellent communication and presentation skills. Additionally, he should be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way.