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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Director of Rooms / Rooms Division Manager you are responsible to plan, organize, direct, control and evaluate the operation, policies and procedures for the operation by participating in the development of pricing and promotional strategies whereby your role will include key responsibilities such as:
• Short and long term planning and day-to-day operations of the rooms and related areas
• Recommend budget and manage expenses within approved budget constraints
• Areas of responsibility / management include e.g.: Front Office, Guest Relations, Club Rotana, Business Center, Housekeeping, Security and Health Club
• Responsible for training and developing team members within the rooms division area
• Implement and manage the rooms division’s annual budget, business and marketing plan with the objective to meet or exceed management expectations
• Manage the operations of the division in a consistent manner to ensure a high level of quality and customer satisfaction
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Skills
Education, Qualifications & Experiences
You must be a college / university degree graduate with a minimum of two years experiences in a similar role. You should be a computer literate with working knowledge of hotel property management systems such as Opera, understand sales systems such as Micros and you have the ability to communicate English clearly, fluently and effectively in writing and reading.
Knowledge & Competencies
The ideal candidate will be a hands-on professional with a solid front office background and excellent business ‘know how’, customer relations, problem solving and time management skills. You will be result oriented, proactive, an innovative thinker with the ability to lead, motivate and improvise in all situations whereby you should possess following competencies:
Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations
Job Details
Rotana Corniche - Dammam
Commanding a prime location in the heart of Dammam and featuring a striking modern design, exceptional amenities and Arabian Gulf views, the five-star Rotana Corniche is designed for discerning business and leisure travellers who appreciate style and comfort. With the city’s corniche a short walk from the property, popular shopping malls and tourism attractions close by, and King Fahd International Airport just 30 minutes by road, this elegant property promises convenience and exceptional experiences. All 285 rooms and suites feature contemporary furnishings, the latest technology and city or sea views. For guests seeking personalised services and added benefits, Club Rotana, our hotel-within-a-hotel concept on the 16th floor, offers dedicated rooms, suites and an exclusive lounge. A premier culinary destination in Dammam, Rotana Corniche is home to four dining venues including the exquisite Rodeo Grill steakhouse with outdoor terrace, the cosy Elements all-day dining restaurant serving international cuisine, the relaxed design-led Dana Lobby Lounge with outdoor seating overlooking the mesmerising Sails Roundabout and Sundeck Pool Lounge. For guest convenience, the in-room dining service is available 24 hours a day. Our purpose-built event space includes three meeting rooms and a spacious ballroom with flexible set-up options and can host a range of corporate and social occasions. For relaxation, our separate male and female recreation areas are equipped with a treatment room, sauna and steam room while Bodylines Fitness and Wellness Club, with a gym and an outdoor temperature-controlled swimming pool, is the place to keep in shape.