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Job Description
Job Summary:
As a Guest Service Agent, you will be responsible for providing exceptional customer service to guests during their stay at our establishment. You will assist guests with check-in and check-out procedures, handle inquiries and requests, and ensure a positive overall experience.
Job Responsibility:
- Greet and welcome guests upon arrival, providing information about the hotel and its services
- Assist guests with check-in and check-out procedures, including processing payments
- Handle guest inquiries, requests, and complaints promptly and professionally
- Coordinate with other departments to fulfill guest needs and special requests
- Maintain a clean and organized front desk area, including managing reservations and room assignments
- Provide recommendations for local attractions, restaurants, and activities to enhance guests' stay
Candidate Requirements:
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-focused mindset
- Ability to multitask and handle stressful situations calmly
- Knowledge of hotel operations and reservation systems is a plus
Skills
Skills:
1. Strong communication skills
2. Excellent customer service skills
3. Ability to work well under pressure
4. Attention to detail
5. Problem-solving skills
6. Multitasking abilities
7. Knowledge of hotel and hospitality industry
8. Ability to work in a team
9. Proficiency in relevant computer software
10. Multilingual skills (optional but preferred)
Job Details
Centro Olaya
Centro is a modern, stylish and affordable lifestyle business hotel. Centro Olaya, the latest Centro property in Riyadh under the ‘Centro by Rotana’ brand, is centrally located in the heart of the Saudi capital, close to the city’s major business centres, leisure attractions and transportation services. Strategically situated between King Fahd Road and Olaya Street and few steps away from Tahliya street – renowned as the city’s premier shopping district – major retail centres including Faisaliah Centre and Centria Mall are located a short walk away, while the city’s Exhibition Centre is 15 minutes away by car. Featuring a modern, cutting-edge design, quality guest amenities, and unrivalled service standards, Centro is an inspired brand that sets a new benchmark for business and leisure travellers seeking style, sophistication and value for money. Centro is a lifestyle hotel brand that is young and fresh in its approach, original in its presentation, and dynamic in its offerings.