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Job Description
Summary:
We are looking for a Guest Service Agent to provide exceptional customer service and create a positive experience for our guests. The ideal candidate will be responsible for greeting guests, handling check-ins and check-outs, answering inquiries, and assisting with any guest requests.
Job Responsibility:
- Greet guests upon arrival and ensure a smooth check-in process
- Handle guest check-outs efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Respond to guest inquiries and resolve any issues or complaints
- Coordinate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organized front desk area
- Process payments and assist with billing inquiries
Candidate Requirements:
- Proven experience in a customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work well under pressure and handle multiple tasks simultaneously
- Attention to detail and accuracy
- Knowledge of hotel operations and reservation systems is a plus
- Availability to work in shifts, including weekends and holidays
Skills
Excellent communication skills
- Strong customer service orientation
- Ability to work well under pressure
- Attention to detail
- Problem-solving skills
- Multitasking ability
- Knowledge of hotel operations
- Proficiency in relevant computer applications
- Team player
- Fluency in multiple languages (an asset)
Job Details
Preferred Candidate
Centro Corniche
Contemporary, chic and effortlessly casual, Centro Corniche is ideal for guests who are seeking trendy value-for-money accommodation when visiting Al Khobar. The hotel’s central location is perfect for business executives who want to be at the heart of the action during their stay. The hotel is just minutes from the Corniche and is close to the city’s major shopping malls, attractions and corporate houses. King Fahd Causeway and Dhahran Exhibition Centre are just 10 minutes away and Dammam’s King Fahd International Airport is 50km from the hotel. With unspoiled views of the Arabian Sea and a lively ambiance, the hotel is an urban haven for next-generation travellers. Choose from 253 rooms, studios and suites, each designed to maximise space, light and efficiency, featuring smart technology and in-room entertainment, as well as modern furniture and interiors to promote guest comfort and wellbeing. Amenities range from high-speed Wi-Fi and multi-satellite-channel TVs, to room safety boxes and tea/coffee-making facilities, making guests feel at home during their stay in Al Khobar. You can dine in or take away, meet colleagues or friends and even buy food items and necessities to consume in your room at our modern lifestyle-focused eateries. Try c.taste for casual all-day dining ; c.deli, is Centro Corniche's innovative take-away dining concept –; our rooftop lounge c.view by the outdoor pool is perfect for relaxing and offers drinks and snacks with stunning views; or our 24-hour in-room dining service for your convenience. If you are looking to stage a business event or a social gathering, our seven contemporary meeting rooms offer flexible set-up options combined with the latest audio-visual technology.