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Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as:
• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained
Skills
Education, Qualifications & Experiences
You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Details
Dana Rayhaan by Rotana
Commanding a prime location in the heart of Dammam and featuring a striking modern design, exceptional amenities and Arabian Gulf views, the five-star Dana Rayhaan by Rotana is designed for discerning business and leisure travellers who appreciate style and comfort. With the city’s corniche a short walk from the property, popular shopping malls and tourism attractions close by, and King Fahd International Airport just 30 minutes by road, this elegant property promises convenience and exceptional experiences. All 285 rooms and suites feature contemporary furnishings, the latest technology and city or sea views. For guests seeking personalised services and added benefits, Club Rotana, our hotel-within-a-hotel concept on the 16th floor, offers dedicated rooms, suites and an exclusive lounge. A premier culinary destination in Dammam, Dana Rayhaan by Rotana is home to four dining venues including the exquisite Rodeo Grill steakhouse with outdoor terrace, the cosy Elements all-day dining restaurant serving international cuisine, the relaxed design-led Dana Lobby Lounge with outdoor seating overlooking the mesmerising Sails Roundabout and Sundeck Pool Lounge. For guest convenience, the in-room dining service is available 24 hours a day. Our purpose-built event space includes three meeting rooms and a spacious ballroom with flexible set-up options and can host a range of corporate and social occasions. For relaxation, our separate male and female recreation areas are equipped with a treatment room, sauna and steam room while Bodylines Fitness and Wellness Club, with a gym and an outdoor temperature-controlled swimming pool, is the place to keep in shape.