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Job Description
Job Summary:
The Reservation Agent (Saudi Talent) will be responsible for handling reservations, inquiries, and cancellations for customers. They will ensure excellent customer service throughout the reservation process.
Job Responsibility:
- Handle inbound and outbound calls to assist customers with booking reservations.
- Provide accurate information on hotel availability, rates, and amenities.
- Process reservations and cancellations in a timely and efficient manner.
- Address customer inquiries and resolve any issues or complaints related to reservations.
- Maintain a positive and professional attitude towards customers at all times.
Candidate Requirements:
- Saudi Talent with fluency in Arabic and English.
- Previous experience in customer service or hospitality is preferred.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Skills
Skills:
- Excellent communication and customer service skills
- Proficiency in both English and Arabic languages
- Strong attention to detail and organization
- Ability to multitask and work well under pressure
- Familiarity with reservation systems and software
- Problem-solving skills and ability to handle customer inquiries and complaints confidently
Job Details
Preferred Candidate
Rosh Rayhaan by Rotana
Located in the heart of Riyadh city, the 5-star Rosh Rayhaan by Rotana is the second property to open in Saudi Arabia under Rayhaan Hotels & Resorts by Rotana brand. With its contemporary design, the hotel offers 236 splendid rooms and suites spread over eight floors ranging from classic rooms to royal suites in addition to the Club Rotana rooms that specifically meet the needs of a business traveller. Conveniently located on the popular Olaya street, Rosh Rayhaan by Rotana is surrounded by shopping districts and is only a short 20-minute drive from Riyadh International Airport. In addition to its proximity to Kingdom Centre, the second tallest skyscraper in the country and the world’s third tallest building with a hole, the hotel is adjacent to the vibrant “Tahlia” street famed for its array of restaurants and major shops. The hotel offers distinctive restaurants and lounges, each with its own unique style; ensuring guests enjoy an exquisite dining experience without ever needing to step outside the property. With its multifunctional venues inclusive of 11 meeting rooms and a spacious ballroom, Rosh Rayhaan by Rotana is fully equipped to host the surge of events within the Kingdom whether lavish weddings or major conferences and exhibitions. For those looking to stay fit while on vacation or a business visit, the hotel’s Bodylines Fitness & Wellness Club offers a full range of cardiovascular equipment and a free weight training area as well as sessions with a personal trainer upon request. Additionally, guests may relax and rejuvenate with the available expert massage therapists, sauna and steam rooms.