Reservation Agent - Saudi Talent

Job Summary:
The Reservation Agent (Saudi Talent) will be responsible for handling reservations, inquiries, and cancellations for customers. They will ensure excellent customer service throughout the reservation process.

Job Responsibility:
- Handle inbound and outbound calls to assist customers with booking reservations.
- Provide accurate information on hotel availability, rates, and amenities.
- Process reservations and cancellations in a timely and efficient manner.
- Address customer inquiries and resolve any issues or complaints related to reservations.
- Maintain a positive and professional attitude towards customers at all times.

Candidate Requirements:
- Saudi Talent with fluency in Arabic and English.
- Previous experience in customer service or hospitality is preferred.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Skills:
- Excellent communication and customer service skills
- Proficiency in both English and Arabic languages
- Strong attention to detail and organization
- Ability to multitask and work well under pressure
- Familiarity with reservation systems and software
- Problem-solving skills and ability to handle customer inquiries and complaints confidently