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Job Description
Job Summary:
We are seeking a detail-oriented Reservations Agent to assist customers with booking reservations for travel, accommodation, or events. The ideal candidate will have strong communication skills and be able to provide excellent customer service.
Job Responsibility:
- Assist customers in making reservations over the phone, email, or online platforms
- Provide information about available options, prices, and policies
- Confirm bookings and send confirmation details to customers
- Handle any changes or cancellations to existing reservations
- Resolve any customer issues or complaints related to reservations
Candidate Requirements:
- High school diploma or equivalent; additional certification in Hospitality is a plus
- Proven experience in a customer service role
- Excellent communication skills, both verbal and written
- Strong attention to detail and accuracy
- Ability to work in a fast-paced environment
- Proficiency in using reservation software and Microsoft Office suite
Skills
Skills:
1. Excellent communication skills
2. Strong customer service skills
3. Organizational skills
4. Attention to detail
5. Ability to work under pressure
6. Problem-solving skills
7. Computer proficiency
8. Multitasking abilities
9. Conflict resolution skills
10. Sales skills
Job Details
Preferred Candidate
Al Manakha Rotana
Rotana Hotel Management Corporation PJSC (Arabic: روتانا) is a hotel management company in the Middle East, Africa, and the Balkans. It has a portfolio of over 100 properties in 26 cities and operates five sub brands which include Rotana Hotels & Resorts, Centro Hotels by Rotana, Rayhaan Hotels & Resorts by Rotana, Arjaan Hotel Apartments by Rotana, Edge by Rotana, and The Residences by Rotana. Rotana was founded in 1992, by a partnership between two visionary thinkers, Nasser Al Nowais and Selim El Zyr. Operating as Rotana, it opened its first property, the Beach Rotana Abu Dhabi in 1993 and is today one of the leading hotel management companies within the Middle East, Africa, Eastern Europe and Turkey. Rotana combines a unique understanding of the culture and communities of the Middle East with the collective expertise of an executive team contributing to years of international experience in the service industry.