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Job Description
We are currently seeking for passionate and dynamic guest focused Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Group Coordinator you are responsible to maintain effective communication on all group related matters to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:
•Co-ordinate and handle all group requirements and activities once the group contract has been established
•Maintain close relationship with group leaders and co-ordinate and finalize group requirements with them
•Set up booking in Opera and ensure that rate code / accounting instructions are properly set up and rooming list is entered correctly
•Build and maintain group files for arriving groups and ensure correct information is received for group profiles
•Create group summary files and distribute all group related information to all relevant departments
•Ensure that credit and billing instructions are clearly mentioned and supported
Skills
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with previous experiences within the Reservation Department within a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiations skills are essentials. Computer literate and previous experiences with Opera are highly appreciated.
Knowledge & Competencies
The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy and possessing following additional competencies:
Understanding Hotel Operations
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Customer Focus
Adaptability
Effective Communication
Drive for Results
Job Details
