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Job Description
Job Summary:
We are looking for a Telephone Operator to manage incoming and outgoing telephone calls in a professional and efficient manner. The ideal candidate will be responsible for greeting callers, transferring calls, providing information, taking messages, and scheduling appointments.
Job Responsibility:
- Answer and direct incoming calls in a polite and friendly manner
- Use a multi-line phone system to handle a high volume of calls
- Provide accurate information to callers and assist them with their inquiries
- Take detailed messages and ensure they are delivered promptly
- Schedule appointments and maintain calendars for staff members
Candidate Requirements:
- Proven experience as a Telephone Operator or similar role
- Excellent communication skills and a pleasant phone manner
- Proficient in using a multi-line phone system
- Strong attention to detail and accuracy
- Ability to work under pressure and handle a high volume of calls efficiently
Skills
Skills:
1. Excellent communication skills
2. Proficient in handling multiple phone lines
3. Strong customer service skills
4. Ability to remain calm under pressure
5. Good listening skills
6. Attention to detail
7. Familiarity with telephone systems and software
8. Multitasking abilities
9. Problem-solving skills
10. Polite and professional demeanor
Job Details
Rotana Corniche - Dammam
Commanding a prime location in the heart of Dammam and featuring a striking modern design, exceptional amenities and Arabian Gulf views, the five-star Rotana Corniche is designed for discerning business and leisure travellers who appreciate style and comfort. With the city’s corniche a short walk from the property, popular shopping malls and tourism attractions close by, and King Fahd International Airport just 30 minutes by road, this elegant property promises convenience and exceptional experiences. All 285 rooms and suites feature contemporary furnishings, the latest technology and city or sea views. For guests seeking personalised services and added benefits, Club Rotana, our hotel-within-a-hotel concept on the 16th floor, offers dedicated rooms, suites and an exclusive lounge. A premier culinary destination in Dammam, Rotana Corniche is home to four dining venues including the exquisite Rodeo Grill steakhouse with outdoor terrace, the cosy Elements all-day dining restaurant serving international cuisine, the relaxed design-led Dana Lobby Lounge with outdoor seating overlooking the mesmerising Sails Roundabout and Sundeck Pool Lounge. For guest convenience, the in-room dining service is available 24 hours a day. Our purpose-built event space includes three meeting rooms and a spacious ballroom with flexible set-up options and can host a range of corporate and social occasions. For relaxation, our separate male and female recreation areas are equipped with a treatment room, sauna and steam room while Bodylines Fitness and Wellness Club, with a gym and an outdoor temperature-controlled swimming pool, is the place to keep in shape.