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Job Description
Summary:
As a Front Desk Manager, you will be responsible for overseeing all front desk operations and ensuring exceptional customer service for guests and visitors.
Job Responsibility:
- Supervise front desk staff, including hiring, training, and scheduling
- Maintain a clean and organized front desk area
- Greet and assist guests in a friendly and professional manner
- Handle guest inquiries, complaints, and requests promptly and effectively
- Manage reservations and room assignments
- Ensure compliance with company policies and procedures
- Handle cash and credit card transactions accurately
- Coordinate with other departments to meet guest needs
Candidate Requirements:
- Proven experience in a similar role
- Excellent communication and leadership skills
- Customer-focused attitude
- Strong problem-solving abilities
- Proficiency in MS Office and hotel management software
- Ability to work well under pressure
- Diploma or degree in hospitality or a related field is a plus.
Skills
Excellent communication skills
- Strong customer service orientation
- Proficiency in hotel management software
- Organizational and time-management skills
- Ability to multitask and work under pressure
- Problem-solving skills
- Leadership and team management abilities
- Attention to detail
- Conflict resolution skills
- Knowledge of hotel operations and procedures
Job Details
Burgu & Tango Arjaan By Rotana
Burgu Arjaan by Rotana is conveniently located on the Asian side of Istanbul in Maltepe district, on Istanbul's longest coastal lane starting from Fenerbahce and ending at Tuzla. Situated right beside the subway station, Burgu Arjaan by Rotana offers an easy access to anywhere in town , as well as Sabiha Gökçen International Airport and is in close proximity to Bağdat Street, the renowned shopping and dining area of the Asian side. Burgu Arjaan by Rotana is a first class property offering spectacular 115 fully-furnished hotel apartments divided into two towers modernly designed with up-to-date technology and facilities catering to both leisure and business visits, for long-term guests and families alike. Enjoy a choice of 4 exquisite food and beverage outlets as well as a 24-hour in-room dining service in the comfort of your room. Whether you want to enjoy a drink outside by the pool, have a tea in B&T Café-Deli or looking for an informal all day dining experience at Elements, your taste will be satisfied with the delicious menus and choices. 4 multifunctional and flexible meeting rooms are fully equipped with the latest audio-visual equipment and the best modern facilities are designed to suit all your business needs. Offering a stunning design and a magnificent daylight, the Elmas Ballroom is an ideal place for any corporate or social event.