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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As an Assistant Front Office Manager, you are responsible for assisting the Operations Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service. Your role will include key responsibilities such as:
• Monitor Front Office colleagues to ensure guests receive prompt, warm attention and personal recognition
• Inform other operating departments, notably Housekeeping, of all Front Office matters that concern them
• Establish and maintain effective colleague relations
• Assist the Operations Manager in colleague-related matters such as appraising and consulting
• Assist in the preparation of statistical, performance and forecast reports as necessary in order
to facilitate annual budget and strategic plan preparation and provide management with marketing information
• Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
Skills
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded.
Knowledge & Competencies
The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies:
Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations
Job Details
Arjaan by Rotana Dubai Media City
Located in the heart of Dubai Media City, Arjaan by Rotana features modern style luxurious home away from home comforts with world-class hospitality services; part of a multi-functional complex that includes an upscale office tower, a courtyard and food court. Arjaan Dubai is ideally located 15 km from Dubai International Financial City and 25 km from Dubai International Airport and a few steps away from the Dubai tram connecting you to other parts of the city. Other attractions in the vicinity include the city’s major shopping malls, golf clubs, the famous JBR district and Dubai Marina. Arjaan by Rotana – Dubai has 242 tastefully furnished rooms, suites, studios and fully furnished Apartments. We cater to all your Business, Leisure, Family and Long-term requirements. The hotel rooms, suites and studios are perfect for your business and relaxing family getaway while enjoying the privacy of your own temperature controlled plunge pool in one of our 18 Premium Suites, Studios or Apartments. The one, two and three bedrooms, suites and apartments will offer you your home away from Home feel as they are fully equipped for your Long Term needs. Dining options include 24hrs room service, Veranda pool-side snack bar and Cilantro Restaurant; at Cilantro we serve delectable buffets for breakfast, lunch, Friday brunch and theme night dinner. Arjaan also has 6 fully equipped meeting rooms with the latest audio-visual equipment and wireless connection that are set to suit everybody's business needs. State-of-the-art Bodylines Fitness & Wellness Club, as well as a temperature controlled swimming pool for adults and children.