Assistant Outlet Manager

As Assistant Outlet Manager, you will report to the Food & Beverage Manager, and will be responsible for the short and long term planning and management of the outlet operations across the hotel in the front and back of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:

• Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
• Conduct regular training sessions with the assigned team to ensure consistent standards, continual service improvement and development of the colleagues’ skills
• Evaluate the performance of assigned team members and provide continual direction, feedback and coaching  
• Responsible for the timely set up of the assigned Food & Beverage outlets, according to the meal settings and in line with the opening hours
• Ensure consistently high standards for the welcome and seating of arriving guests, and for the overall hospitality experience delivered in the outlets
• Maintain a professional and friendly relationship with the outlet patrons
• Tour the outlets and all related areas frequently and with variation across different shifts, ensuring the highest possible service, cleanliness and maintenance standards at all times
• Proactively provide recommendations for F&B product and service enhancement according to observation, guest feedback and industry best practice
• Maintain, utilize and grow the outlets’ database of regular guests
• Be actively involved in the outlets’ promotional activities, and collaborate with colleagues within other departments including Marketing, Sales and Front Office to ensure their success
• Identify revenue generation opportunities and consult and collaborate for their actualization

Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous experiences in the Food & Beverage field and further detailed beverage trainings. You must also have fluency in both written and spoken English and need to be proficient in MS Office, Windows and POS systems. Familiarity with Micros would be desirable, as well as previous international experiences will be highly regarded.

Knowledge & Competencies

The ideal candidate will be a well presented, young and trendy manager with an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person with a charismatic and approachable character and you’ve undergone basic supervisory / management development training certifications. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results