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Job Description
Summary:
We are seeking an Assistant Outlet Manager to oversee the Room Service operations within our establishment. The Assistant Outlet Manager - Room Service will be responsible for ensuring smooth and efficient service delivery to guests in their rooms, maintaining high standards of customer service, and managing a team of room service staff.
Job Responsibility:
1. Supervise and coordinate all room service activities, including taking orders, preparing and delivering food and beverages to guests in a timely manner.
2. Ensure that all room service operations comply with company standards and policies.
3. Train and develop room service staff to provide excellent customer service and maintain cleanliness and organization in the service area.
4. Handle guest inquiries, complaints, and special requests promptly and professionally.
5. Monitor inventory levels, place orders for supplies, and ensure proper storage and handling of food and beverage items.
6. Collaborate with the kitchen team to ensure efficient food preparation and delivery processes.
Candidate Requirements:
- Proven experience in a similar role within the hospitality industry.
- Exceptional customer service and communication skills.
- Strong leadership abilities with the capability to motivate and train a team.
- Knowledge of food and beverage operations, including hygiene and safety standards.
- Ability to work well under pressure and in a fast-paced environment.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
Skills
Strong leadership and management skills
2. Excellent communication and interpersonal abilities
3. Proven experience in handling room service operations
4. Knowledge of food and beverage operations
5. Exceptional customer service skills
6. Ability to work under pressure and handle multiple tasks efficiently
7. Strong problem-solving and decision-making skills
8. Attention to detail and organizational skills
9. Proficiency in inventory management and cost control
10. Flexibility and adaptability to changing work environments and schedules
Job Details
Preferred Candidate
The Cove Rotana Resort
Nestled between desert hills and a pristine private beach, The Cove Rotana Resort in Ras Al Khaimah offers an escape where Arabian charm meets Mediterranean elegance.
Overlooking the azure waters of the Arabian Gulf, the resort features 349 beautifully-appointed rooms and 32 luxurious private villas, many with their own plunge pools and uninterrupted sea views. Winding village-style pathways, traditional architecture, and lush landscaping create a serene, timeless atmosphere.
Whether you're starting your day with a sunrise swim, indulging in international cuisine at one of the resort’s restaurants, or simply unwinding by the infinity pool, every moment invites you to slow down and savour. The Cove Rotana is more than a getaway - it’s your coastal sanctuary.