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Job Description
Summary:
We are seeking an Assistant Outlet Manager to oversee the Room Service operations within our establishment. The Assistant Outlet Manager - Room Service will be responsible for ensuring smooth and efficient service delivery to guests in their rooms, maintaining high standards of customer service, and managing a team of room service staff.
Job Responsibility:
1. Supervise and coordinate all room service activities, including taking orders, preparing and delivering food and beverages to guests in a timely manner.
2. Ensure that all room service operations comply with company standards and policies.
3. Train and develop room service staff to provide excellent customer service and maintain cleanliness and organization in the service area.
4. Handle guest inquiries, complaints, and special requests promptly and professionally.
5. Monitor inventory levels, place orders for supplies, and ensure proper storage and handling of food and beverage items.
6. Collaborate with the kitchen team to ensure efficient food preparation and delivery processes.
Candidate Requirements:
- Proven experience in a similar role within the hospitality industry.
- Exceptional customer service and communication skills.
- Strong leadership abilities with the capability to motivate and train a team.
- Knowledge of food and beverage operations, including hygiene and safety standards.
- Ability to work well under pressure and in a fast-paced environment.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
Skills
Strong leadership and management skills
2. Excellent communication and interpersonal abilities
3. Proven experience in handling room service operations
4. Knowledge of food and beverage operations
5. Exceptional customer service skills
6. Ability to work under pressure and handle multiple tasks efficiently
7. Strong problem-solving and decision-making skills
8. Attention to detail and organizational skills
9. Proficiency in inventory management and cost control
10. Flexibility and adaptability to changing work environments and schedules
Job Details
Preferred Candidate
The Cove Rotana Resort
With a serene beachfront location overlooking the azure waters of the stunning Arabian Gulf, The Cove Rotana Resort promises an unforgettable stay in Ras Al Khaimah. This desirable five-star retreat nestled in a tranquil inlet, which blends world-class dining, leisure and meetings facilities with Arabian charm, is the ideal destination for memorable family getaways or staycations and a popular accommodation choice for business travellers and corporate groups. The city centre, Ras Al Khaimah International Airport and major attractions are all conveniently close by.From our 204 stylish and cosy rooms on the resort hillside, which are ideal for couples or solo travellers, to our 78 luxurious villas with one, two or three bedrooms, some with waterside locations and perfect for families or groups of friends, our accommodation suits your needs and the occasion. With Nubian design influences, well thought-out living spaces and modern amenities, you will feel at home at our beautiful resort.From casual fine dining at Basilico Mediterranean Restaurant and a vast buffet of tempting global cuisine at Cinnamon all-day dining restaurant to laid-back meals, light snacks and refreshing drinks in a variety of inspiring locations at Breeze Bar & Lounge, Breakers Beach Bar & Lounge, Laguna Bay Bar and Sunset Pool Bar, our six dining experiences spoil guests for choice. Our in-room dining service is available 24 hours a day and just a phone call away.Enjoy some fun-filled family time, keep fit or simply relax and be pampered at The Cove Rotana Resort, which features a raft of leisure facilities for guests of all ages including a Bodylines Fitness & Wellness Club with a fully-equipped gym, separate spa facilities with seven massage rooms, two infinity pools and a children’s pool, a 600-metre private beach, water sports galore, a raft of fitness activities, from boot camp to boxing, and a Flipper's Kid's Club.