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Job Description
We are currently looking for young, dynamic, self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all colleagues have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques by exceeding guest expectations and to increase revenue
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Details
Preferred Candidate
About This Company
Arjaan by Rotana Dubai Media City
Hospitality & Accomodation Dubai, United Arab Emirates http://www.rotana.com/arjaanhotelapartments/unitedarabemirates/dubai/arjaanbyrotanadubaimediacityLocated in the heart of Dubai Media City, Arjaan by Rotana features modern style luxurious home away from home comforts with world-class hospitality services; part of a multi-functional complex that includes an upscale office tower, a courtyard and food court. Arjaan Dubai is ideally located 15 km from Dubai International Financial City and 25 km from Dubai International Airport and a few steps away from the Dubai tram connecting you to other parts of the city. Other attractions in the vicinity include the city’s major shopping malls, golf clubs, the famous JBR district and Dubai Marina. Arjaan by Rotana – Dubai has 242 tastefully furnished rooms, suites, studios and fully furnished Apartments. We cater to all your Business, Leisure, Family and Long-term requirements. The hotel rooms, suites and studios are perfect for your business and relaxing family getaway while enjoying the privacy of your own temperature controlled plunge pool in one of our 18 Premium Suites, Studios or Apartments. The one, two and three bedrooms, suites and apartments will offer you your home away from Home feel as they are fully equipped for your Long Term needs. Dining options include 24hrs room service, Veranda pool-side snack bar and Cilantro Restaurant; at Cilantro we serve delectable buffets for breakfast, lunch, Friday brunch and theme night dinner. Arjaan also has 6 fully equipped meeting rooms with the latest audio-visual equipment and wireless connection that are set to suit everybody's business needs. State-of-the-art Bodylines Fitness & Wellness Club, as well as a temperature controlled swimming pool for adults and children.