Community Operations Manager

We are seeking a dynamic and experienced Community Operations Manager to oversee the overall operations, facilities management, resident relations, community engagement, and service delivery of a large-scale residential or mixed-use development. The ideal candidate will ensure the community operates in line with best-in-class standards while delivering exceptional resident satisfaction, operational efficiency, compliance, and financial performance.

Key Responsibilities

• Lead the day-to-day operations of the community, ensuring a safe, well-maintained, and vibrant environment for residents and stakeholders.
• Develop and implement community management strategies that enhance resident satisfaction, community engagement, and operational excellence.
• Ensure all community rules, regulations, and policies are effectively communicated, enforced, and periodically reviewed.
• Build and maintain strong relationships with residents, owners, tenants, service providers, and relevant authorities.
• Establish and manage resident communication channels, ensuring timely resolution of inquiries, complaints, and service requests.
• Develop and execute an annual calendar of community events, engagement activities, and resident initiatives that foster a strong sense of community.
• Conduct regular site inspections to ensure community standards, cleanliness, aesthetics, and safety requirements are consistently maintained.
• Oversee all facilities management activities, including maintenance, repairs, utilities, landscaping, security, and cleaning services.
• Collaborate with the Chief Engineer to implement preventive maintenance programs for community infrastructure, buildings, and equipment.
• Manage service providers and contractors, ensuring compliance with contractual obligations, service level agreements, and approved budgets.
• Ensure full compliance with all health, safety, environmental, legal, and regulatory requirements.
• Take charge of emergency situations and ensure proper incident management, reporting, corrective actions, and preventive measures.
• Identify opportunities to improve operational efficiency, enhance community facilities, increase resident satisfaction, and optimize costs.
• Ensure all modifications, alterations, and infrastructure changes are approved through the appropriate authority and governance processes.
• Prepare monthly management reports covering operational performance, resident feedback, maintenance activities, service contracts, community initiatives, and financial performance.
• Assist in strategic planning, budgeting, forecasting, and performance analysis to support business objectives.
• Manage departmental budgets and ensure expenditures remain within approved financial parameters.
• Monitor revenue, service charges, and operational costs while ensuring compliance with company financial procedures.

Qualifications & Experience

• Bachelor’s degree in Facilities Management, Property Management, Business Administration, Engineering, Hospitality Management, or a related field.
• Minimum 5–8 years of experience in community management, property management, facilities management, hospitality operations, or a related field.
• Proven experience managing residential communities, mixed-use developments, townships, or large-scale properties.
• Strong knowledge of facilities management, contract management, budgeting, resident relations, and community engagement.
• Excellent leadership, communication, stakeholder management, negotiation, and problem-solving skills.
• Strong understanding of health, safety, legal, and regulatory compliance requirements.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Proficiency in Microsoft Office and property/community management systems is preferred.

Competencies

• Resident and customer focused
• Strong operational leadership
• Community engagement and relationship building
• Commercial and business acumen
• Excellent organizational and planning skills
• Analytical and detail-oriented
• Strong stakeholder management and communication skills
• Results-driven with sound decision-making ability
• Ability to work independently and lead cross-functional teams