Corporate Director of Learning & Development

We are currently seeking for passionate and dynamic guest focused Learning & Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Corporate Director of Learning & Development you will be responsible for overseeing, directing and providing the Learning & Development opportunities for all colleagues in the company. Promote the desired work culture around the four core values – Rotana LIFE: Long Term, Innovative, Friendly and Ethical.

• Ensure Rotana’s Learning & Development standards are applied on a property and departmental level, through communication of policies and conducting annual Learning & Development Standard Reviews
• Prioritize training and development needs in line with the Hotel Identification of Development Needs and issue an 6 Month Colleague Development Plan based on identified needs
• Set Colleague Development goals and identify project team members when required, follow up and monitor progress to ensure achievement of objectives
• Design and assist in co-ordinating and facilitating development programmes, then maintain evaluation and review methods to monitor the effectiveness of the development activities
• Assist General Managers and HR Leaders with the selection and orientation of new Learning & Development team members
• Develop the competencies and skills of the Learning & Development team and monitor this through an updated accreditation log of the Learning & Development team
• Ensure implementation of new corporate and area training initiatives through Learning & Development calendars, reports and spot checks, summarise information through the Learning & Development calendar and report
• Assist with pre-opening of properties from initial set-up to implementation of the Learning & Development Pre-Opening Toolkit, arranging Learning & Development colleague assistance where and when required to ensure deadlines and standards are met
• Monitor the preparation and use of the Learning & Development budgets
• Keep track of IFH, LQA, Guest Satisfaction and Colleague Engagement results, follow-up on action plans where required
• Monitor the Performance Management system; summarizing the competencies rating, follow up on Personal Development Plans and succession planning
• Conduct development sessions and presentations to General Manager’s, to keep them informed of new initiatives, goals and programmes
• Write, maintain and review Corporate Learning & Development Policies, ensuring you keep abreast of trends within the training and development field, recommending improvements to the CVP HR for approval
• Attend and monitor the quality of training activities provided through external consultants through attending pilots and new training programmes delivered by them

Education, Qualifications & Experiences

You should have managerial experience in a professional training environment with expertise in instructional methods and training techniques including needs analysis, learning theory, group and individual training techniques, as well as training evaluation. You must have a good working knowledge of computers along with excellent communication and presentation skills.

Knowledge & Competencies

The ideal candidate will be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all level of colleagues in a diverse environment, hold superior customer service, interpersonal, team building and conflict resolution skills and posses following competencies:

Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations