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Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Director of Housekeeping, you are responsible for the daily operation of the Housekeeping Department and guide and develop a committed multicultural team to ensure the impeccable Rotana standards are met in all areas. The role involves bringing all the knowledge and standards required to maintain and surpass the guests highest expectations and will include key responsibilities such as:
• Maintain all hotel guest rooms and public areas, plus the ‘heart of house’, ensuring the highest standards of cleanliness are met
• Establish standards and guidelines to ensure total guest satisfaction and team productivity in compliance with SOPs
• Supervise training of all housekeeping team members to ensure successful operation
• Measure, interpret and evaluate working standard of the department
• Create and maintain good working relationships within and with other departments
• Control all purchases for the department and be consistently aware of quality and cost
• Show by personal example a philosophy of work and conduct consistent with the professionalism expected
• Manage and control all operation equipment, linen and uniforms
• Set short and long term strategies for the department
Skills
Education, Qualifications & Experiences
You should be a college / university degree graduate with at least three years previous management experiences in the Housekeeping Department of a hotel or resort. Technically you will have fluency in both written and spoken English and knowledge of Micros / Opera coupled with administration, organizational computer literacy skills.
Knowledge & Competencies
The ideal candidate will be an exceptionally strong professional with an eye for detail and a passion for high quality hotel keeping. You will be a self motivator, flexible and creative in order to develop innovative options in the best interest of guests and the hotel and should possess following additional competencies:
Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations
Job Details
Preferred Candidate
About This Company
Amwaj Rotana - Jumeirah Beach
Hospitality & Accomodation Dubai, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/dubai/amwajrotanaLocated by the beach on Dubai’s glamorous and cosmopolitan leisure and retail promenade, The Walk, Amwaj Rotana is one of the finest five-star luxury hotels in the Marina district. With popular attractions right on its doorstep, from the famous Jumeirah Beach and bustling Beach Mall with its children’s waterpark, to Bluewaters Island, home to the world’s tallest Ferris Wheel, Ain Dubai, it is a convenient and luxurious destination for business and leisure travellers. Dubai International Airport and Al Maktoum International are both a 25-minute drive from the property. Enjoy the sophistication and space of our 301 elegantly-furnished rooms and suites, all featuring private balconies with stunning views of Jumeirah Beach, the Arabian Gulf and the Palm Jumeirah, plus complimentary Wi-Fi. Upgrade to our bespoke Club Rotana rooms and make the most of our hotel-within-a-hotel concept offering exclusive benefits and privileges, including lounge access. Experience our award-winning food and beverage venues including the world-famous Benihana Restaurant, serving delicious American-Japanese Teppanyaki; JB’s Gastropub, with a menu inspired by British and American pub favourites; the chic Rosso Restaurant and Bar offering authentic Italian flair; and our all-day dining venue, Horizon, showcasing the world’s most popular cuisines. For a casual get together with friends, try the funky Arabesque Fumo Lounge by Rosso; sip a relaxing drink by the pool at the Sundeck Pool Bar; or enjoy a quick bite and coffee or freshly-squeezed juice at the Atrium Lobby Lounge. For business meetings or events with distinction, choose from three conference rooms and the world-class Sadaf Ballroom, all equipped with state-of-the-art technologies. Keep in shape or take time to relax at the Bodylines Fitness & Wellness Club with outdoor swimming pools and a sun terrace, a fully-equipped fitness centre, a Jacuzzi, steam and sauna rooms and beautiful Jumeirah coastline views as a backdrop.