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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Driver you are responsible to meet and provide assistance to hotel guest upon arrival and departure, assist in any driving related duties and responsibilities whereby your role will include key responsibilities such as:
• Ensure guests are greeted upon arrival
• Open car doors for arriving and departing guests and escort them to the lobby
• Maintain an up to date knowledge of the hotel and services and supply information and respond to guest queries
• Ensure effective handover is done, gaining information from earlier shift
• Forward all guest complaints or problems to the manager on duty
• Perform any trips and drives with the hotel car / bus as requested
• Control all guests’ car keys
• Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader
• Establish, promote and maintain good public relations while meeting or exceeding guest expectations
• Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum
• Ensure that airport / crew transportation flow is maintained effectively
Skills
Education, Qualifications & Experiences
You should ideally have a vocational training in the hospitality field with previous experiences in the Front Office / Transportation field. You must also have fluency in both written and spoken English and need to be a holder of a valid local Driving License (Category 6) and be well versed with the country traffic laws.
Knowledge & Competencies
The ideal candidate will be a well presented, young minded individual with an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person with a hands-on and flexible approach and be able to adapt to unpredictable events. You are reliable and will thrive working in a busy environment & stay calm under pressure, and should possess following competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
About This Company
Towers Rotana
Hospitality & Accomodation Dubai, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/dubai/towersrotanaSituated on Dubai’s prestigious Sheikh Zayed Road, in the heart of the city’s bustling business district and adjacent to the Financial Centre Metro Station, Towers Rotana offers comfort and convenience in a prime location. Major landmarks, districts and attractions are just a short ride by metro, from the iconic Burj Khalifa and Dubai Mall in Downtown Dubai, to the Dubai World Trade Centre and Dubai International Airport. With stunning city and Arabian Gulf views and Dubai’s famous beaches close by, the property is an urban haven that makes the most of this exciting global destination. Choose from 375 elegantly-furnished rooms, suites and apartments. From short business trips to longer leisure breaks, our wide range of well-designed accommodation options feature modern furnishings and facilities that cater to guests’ specific needs. A dining destination in its own right, Towers Rotana plays host to award-winning fusion cuisine restaurant, Teatro, the longest bar in the Middle East, Long’s Bar, as well as all-day dining favourite Flavours on Two, European-style lobby café, Wraps and relaxed pool bar Aquarius. For business meetings with a difference, choose from 8 rooms with modern amenities, and when you have finished for the day, head to the top-floor Bodylines Fitness & Wellness Club and make the most of the outdoor swimming pool with sun terrace, Jacuzzi, fully-equipped fitness centre, steam and sauna rooms and inspiring Jumeirah coastline views.