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Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Executive Housekeeper you are responsible for the daily operation of the Housekeeping Department and guide and develop a committed multicultural team to ensure the impeccable Rotana standards are met in all areas. The role involves bringing all the knowledge and standards required to maintain and surpass the guests highest expectations and will include key responsibilities such as:
• Maintain all hotel guest rooms and public areas, plus the ‘heart of house’, ensuring the highest standards of cleanliness are met
• Establish standards and guidelines to ensure total guest satisfaction and team productivity in compliance with SOPs
• Supervise training of all housekeeping team members to ensure successful operation
• Measure, interpret and evaluate working standard of the department
• Create and maintain good working relationships within and with other departments
• Control all purchases for the department and be consistently aware of quality and cost
• Show by personal example a philosophy of work and conduct consistent with the professionalism expected
• Manage and control all operation equipment, linen and uniforms
• Set short and long term strategies for the department
Skills
Education, Qualifications & Experiences
You should be a college / university degree graduate with at least three years previous management experiences in the Housekeeping Department of a hotel or resort. Technically you will have fluency in both written and spoken English and knowledge of Micros / Opera coupled with administration, organizational computer literacy skills.
Knowledge & Competencies
The ideal candidate will be an exceptionally strong professional with an eye for detail and a passion for high quality hotel keeping. You will be a self motivator, flexible and creative in order to develop innovative options in the best interest of guests and the hotel and should possess following additional competencies:
Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations
Job Details
About This Company
Al Ain Rotana
Hospitality & Accomodation Al Ain, United Arab Emirates http://www.rotana.com/rotanahotelandresorts/unitedarabemirates/alain/alainrotanaAl Ain Rotana is where you can find a wide variety of services that meet the international standards combined with the culture of Arabia. Situated in the heart of Al Ain and few minutes away from the famed sites of the city, redefine efficient service with an effortless style. This renowned 5 star property is conveniently located near the commercial hub of Al Ain and is 25 minutes drive from the Al Ain International Airport, 120 km from Dubai International Airport and 160 km from Abu Dhabi International Airport. Discover unmatched comfort in any of our 242 elegant rooms, suites, studio, villas and chalets. Our accommodation choices come with facilities and services that will leave you truly relaxed. The hotel's units with Art Deco touches throughout the hotel are elegantly appointed yet offer an extensive array of modern amenities. Six restaurants, bars, and lobby café including Trader Vic's, each with its own unique ambience, service and cuisine, offers a different culinary treat that will surely satisfy your appetite. Our ballroom and meeting rooms are the ultimate venues for seminars, conferences and weddings in Al Ain. In a home away from home, you can wake up to the beautiful view of an enchanting garden and start your day with a swim in the pool, a workout at the gym or relax your mind, revive your soul and rejuvenate your body at Zen the spa at Rotana.