Food & Beverage Ambassador

We are currently looking for  dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.

As Food & Beverage Ambassador you will be the first point of contact for our guests and you are responsible to receive and give a warm welcome to our Guests, providing an efficient and courteous approach at all times and ensure to provide proficient, professional & excellent dining experience to them by meeting and exceeding their expectations.

General Duties and Responsibilities: 

• Offer consistently professional, friendly, warm and engaging service
• Welcome guests to the assigned outlet, receive and escort guests to tables, ensure that they are attended to and be available for them at all times as a point of contact, Provide menus and announce Waiter/Waitress’s name
• Cater to guests who require extra attention (e.g. children, elderly) and responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Offer assistance to colleagues when required, to ensure designated work goals are met.
• Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
• Responsible for the collection and input of any relevant guest history in profile
• Ensures a proper capture of all guest source data (in-house, local residents, outside tourist) and consolidate per shift.
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables.
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
• Contribute in setting up the outlets database with full details about all guests specially regular and their preferences such food, table and service style.
• Reassure the guests’ satisfaction upon their departure
• Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
• Acquire in depth knowledge of the Food & Beverage menu of the assigned Outlet in order to assist and provide advice to Guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily.
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Actively use up-selling techniques by exceeding Guest expectations and to increase revenue
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with a  two years experience in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands-on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results