Front Desk Agent

Summary:
We are looking for a friendly and professional Front Desk Agent to join our team. In this role, you will be the first point of contact for guests visiting our establishment, providing exceptional customer service and administrative support.

Job Responsibility:
- Greet and welcome guests in a friendly and professional manner
- Manage reservations and check-ins/check-outs
- Answer and direct phone calls
- Provide information about our services, amenities, and promotions
- Handle guest requests and concerns efficiently
- Maintain clean and organized front desk area

Candidate Requirements:
- Proven experience as a Front Desk Agent or similar role
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Proficient in MS Office and hotel management software
- Ability to work in a fast-paced environment
- High school diploma; degree in hospitality or related field is a plus

Customer service
Communication skills
Multitasking
Organizational skills
Attention to detail
Problem-solving
Computer skills
Flexibility
Professionalism
Teamwork