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Job Description
Summary:
We are seeking a friendly and organized Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing excellent customer service and ensuring a smooth check-in and check-out process. Skilled in languages Russian and/or German will be an advantage.
The position is based at The Cove Rotana Ras al Khaimah.
Job Responsibility:
- Greet and welcome guests in a friendly and professional manner
- Handle guest check-ins and check-outs efficiently
- Answer phone calls, emails, and in-person inquiries promptly
- Assist guests with any requests or issues they may have during their stay
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
Candidate Requirements:
- Proven experience as a Front Desk Agent or similar role
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- Ability to work well under pressure in a fast-paced environment
- Proficiency in computer systems and hotel software
- High school diploma or equivalent; degree in Hospitality is a plus
Skills
- Excellent communication skills
- Strong customer service orientation
- Proficiency in using hotel reservation and management software
- Ability to multitask and work well under pressure
- Good problem-solving skills
- Attention to detail and accuracy
- Ability to handle cash and credit transactions efficiently
- Knowledge of hotel services, local area attractions, and transportation options
- Ability to remain calm and professional in stressful situations
- Excellent organizational skills
Job Details
The Cove Rotana Resort
Nestled between desert hills and a pristine private beach, The Cove Rotana Resort in Ras Al Khaimah offers an escape where Arabian charm meets Mediterranean elegance.
Overlooking the azure waters of the Arabian Gulf, the resort features 349 beautifully-appointed rooms and 32 luxurious private villas, many with their own plunge pools and uninterrupted sea views. Winding village-style pathways, traditional architecture, and lush landscaping create a serene, timeless atmosphere.
Whether you're starting your day with a sunrise swim, indulging in international cuisine at one of the resort’s restaurants, or simply unwinding by the infinity pool, every moment invites you to slow down and savour. The Cove Rotana is more than a getaway - it’s your coastal sanctuary.