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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As an Airport Representative you are responsible to meet and provide assistance to Hotel guests upon arrival and departure at the airport and generate additional room business at every given opportunity whereby your role will include key responsibilities such as:
•Coordinate and assist transportation requirements of guest
•Treat all clients and colleagues in a polite and courteous manner at all times
•Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner
•Ensure that all hotel guests are met and assisted at the airport on arrival and departure in order to provide a personalized service
•Ensure a paging board is displayed to identify the guests arriving at the airport
•Ensure that you are having the daily arrival and departure report in order to monitor guest movement
•Build and maintain a good relationship with the Immigration Authorities and Airline Personnel at the airport
•Be aware of the local driving regulations and abide by them
•Liaise closely with the Guest Relations Officer and Chief Concierge in order to coordinate guest transportation.
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with previous experiences in the Front Office / Transportation field. You must also have fluency in both written and spoken English and need to be a holder of a valid country Driving License.
Knowledge & Competencies
The ideal candidate will be a well presented, young minded individual with an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person with a hands-on and flexible approach and be able to adapt to unpredictable events. You are reliable and will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
