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Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Bell Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience & your role will include key responsibilities such as:
•Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times
•Maintain a good working relationship with all Bellboys
•Maintain an awareness of guest profiles through the Opera guest profile system
•Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout
•Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
•Establish and control the duty roster in accordance with business needs
•Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries.
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in hospitality or a vocational training within the Front Office Department of a hotel. Good English communication skills along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven with an extremely proactive and ‘switched on’ personality and an outgoing and approachable character. You are passionate and with a pleasant and positive attitude, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Job Details
Preferred Candidate
Hala Arjaan by Rotana
Strategically located on Hamdan Street, Hala Arjaan by Rotana is a deluxe hotel apartment for business and leisure travellers. Situated in the heart of the business district, the hotel is within walking distance of some of the capital's most famous landmarks and attractions. Abu Dhabi Mall and the beautiful Corniche are a short walk from the hotel while Al Maryah Island and the iconic building of Cleveland Clinic Abu Dhabi are a stone's throw away. Major attractions at Yas Island are a short drive and travellers can reach Abu Dhabi International Airport in just 30 minutes. Hala Arjaan by Rotana has 166 rooms featuring comfortable furnishings and modern conveniences fulfilling guest's expectations. Choose to check-in to one of the six categories of rooms nestled in 19 floors with perks like free Wi-Fi access, plush bedding and marble bathrooms. Every room includes a spacious fully equipped kitchenette for the comfort of the long as well as short staying guests. From local favourites to oriental classics, the culinary spread at The Gallery restaurant is enticing. The restaurant is a trendy all day dining offering buffet breakfast and an appetizing a la carte menu for lunch and dinner. The state-of-the-art Bodylines Fitness and Wellness Club is a haven for relaxation. The recreation centre includes a temperature controlled swimming pool, sauna and steam room along with Aquarius Pool Cafe where snacks and mocktails can be ordered.