Front Office - Front Desk Agent

Job Summary:
As a Front Office - Front Desk Agent, you will be the first point of contact for guests at the hotel, providing exceptional customer service and ensuring a smooth check-in and check-out experience.

Job Responsibility:
1. Greeting guests upon arrival and assisting with check-ins and check-outs.
2. Handling guest inquiries, requests, and complaints in a professional and timely manner.
3. Managing reservations and room assignments effectively.
4. Processing payments and ensuring accurate billing.
5. Providing information about hotel services, amenities, and local attractions.
6. Maintaining a clean and organized front desk area.
7. Collaborating with other hotel staff to ensure guest satisfaction.

Candidate Requirements:
1. Proven experience in a customer service role, preferably in a hotel setting.
2. Excellent communication and interpersonal skills.
3. Strong organizational and multitasking abilities.
4. Ability to work efficiently in a fast-paced environment.
5. Proficiency in using hotel management software and MS Office applications.
6. A friendly and professional attitude towards guests and colleagues.

Skills:
Customer service, communication skills, problem-solving abilities, multitasking, attention to detail, organization, time management, familiarity with hotel operations and procedures, proficiency in using front office equipment and software, ability to handle guest inquiries and complaints professionally.