Front Office - Lobby Ambassador

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

General Duties and Responsibilities:

As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times.

• Offer consistently professional, friendly, warm and engaging service
• Be available for guests at all times as a point of contact
• Maintain effective communication with all related departments to ensure a smooth service delivery
• Extend personal service and attention to all guests, with particular emphasis to Club Rotana and VIP guests
• Ensure that the rooming of all guests is according to the Rotana standards
• Escort of Club Rotana guests to Executive Floor for check-in
• Maintain an up to date knowledge of the hotel and local services and supply information and respond to guest queries
• Deal promptly, efficiently and pleasantly with any queries
• Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity 

Environment, Health & Safety Responsibilities:

 1.To comply with all policies and procedures of EHS manual.

 2. Adopt work practices that support EHS programs.

 3. Take reasonable care not only for the safety of his/her own health but also for the safety of other people who may be affected by their conduct in the work place.

 4. Look for guidance for all new or modified work procedures.

 5. Make sure to report immediately any hazardous conditions, near misses and injuries to the supervisor.

 6. Must not intentionally place at risk the health or safety of any person in the workplace.

7. Must be involved in training and other environment, health and safety activities where required.

8. Handle / use all provided resources, facility and tools in a safe manner.

9. Wear personal protective equipment as provided and instructed.

10. Ensure to use equipment in compliance with appropriate guidance without intentional interference or misuse.

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You have good interpersonal skills and be smart in appearance and well groomed, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus

Adaptability

Teamwork